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Chatbot Summit Executive Summary Vol. 1
Welcome
Introduction (1:31)
Quick intro survey
Big ideas
Climbing the slope (3:52)
The importance of conversation design (4:29)
The state of conversational AI technology (4:03)
The state of messaging (4:05)
The state of voice & multimodal (3:39)
Key ecosystem challenges & a message to vendors (2:42)
Real life stories
Introduction (0:49)
Financial services & insurance (2:37)
Ecommerce, retail, & entertainment (4:15)
Travel, automotive, & hospitality (3:44)
Implementing
Preparing: Culture & conversational AI readiness (2:20)
Choosing a use case (2:22)
Exploring technology (4:04)
Final thoughts
Exit survey
Recap (2:19)
The state of conversational AI technology
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